At favory.com.tr, we take great pride in providing high-quality and unique gifts for newlyweds and party planners worldwide. We want you to be completely satisfied with your purchase, and we understand that occasionally, situations may arise where you need to return or exchange an item. Please read our Returns Policy carefully for more information on how to proceed.
Returns and Exchanges for Damaged or Incorrect Items:
We stand by the quality of our products. In the rare event that you receive a damaged or incorrect item due to an error on our part, please follow these steps:
- Contact Us: Notify our customer service team within [number of days, e.g., 7 days] of receiving the item by emailing [Customer Support Email] or calling [Customer Support Phone Number]. Please provide your order number and details of the issue.
- Return Authorization: After receiving your request, we will provide you with a return authorization number (RA#) and instructions on how to return the item. Do not send the item back without this authorization.
- Return the Item: Carefully package the item in its original packaging, if possible, and ship it back to us, including the RA# provided. We will cover the return shipping costs for damaged or incorrect items.
- Inspection and Resolution: Once we receive the returned item, our team will inspect it to confirm the damage or error. If the issue is verified, we will promptly send you a replacement item or issue a refund, as per your preference.
Returns for Other Reasons:
If you wish to return or exchange an item for reasons other than damage or an error on our part (e.g., change of mind, not suitable for your needs), please note that we generally do not accept such returns. However, we are committed to customer satisfaction, so please contact our customer service team, and we will assess your request on a case-by-case basis.
Please understand that certain personalized or custom-made items may not be eligible for returns or exchanges due to their unique nature.
If you have any questions or need assistance with the returns process, please do not hesitate to contact our dedicated customer service team at firstname.lastname@example.org. We are here to help you.
By shopping with favory.com.tr, you acknowledge and agree to our Returns Policy as outlined above. We appreciate your understanding and trust in our commitment to providing you with exceptional products and service.